Integrated Ticketing System in Website Hosting
Our Linux website hosting packages feature an integrated support ticket system, which is an integral part of our custom-created Hepsia Control Panel. In contrast to other comparable tools, Hepsia will enable you to manage everything related to the web hosting service itself in one location – payments, files, e-mails, trouble tickets, etc., avoiding the necessity to use different admin dashboards. In the event that you have any pre-sales or technical questions or any difficulties, you can open a ticket with several clicks of the mouse without ever signing out of your Control Panel. In the meantime, you may pick a category and our system will present you with a variety of articles, which will provide you with additional info and which may help you resolve any specific issue even before you actually send a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with us and you would like to touch base with our client support team members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform like you’ll need to do with the vast majority of web hosting companies on the market. Our integrated trouble ticket system will allow you to send a new ticket without hassles and to go through older tickets using an intelligent search box. Also, you’ll be able to have a look at the relevant knowledgebase articles that our system will offer you on the basis of the category that you choose for your new ticket. You can do all of these things without logging out of your Control Panel at any moment, which suggests that if you stumble upon any obstacle or have an inquiry, you can contact our support engineers and fix the given problem in less than 60 minutes via a single support platform.