If you ever have any questions concerning your hosting account or you encounter a problem with your websites, you’ll need to get in touch with the web hosting company’s customer support team. It may not matter how soon they’ll reply if you have an inquiry of a general nature, but an issue such as a failed software application update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be offline. If you offer services or goods online, any outage will unfavorably influence your site and you may lose current or prospective customers. Lots of hosting providers, mainly resellers, respond to support tickets and e-mails within twenty four hours, but in the digital sphere that is far too long, as clients will hardly ever go back to a website that isn’t functioning properly for a prolonged span of time.

One-Hour Response Guarantee in Website Hosting

Our guaranteed max reply time for any client support ticket that you open or any email that you write is only one hour, even in case you contact us on weekends and national holidays. Whatever the nature of your inquiry or problem may be, we’ll lend a hand momentarily and will supply you with the needed information to sort out any problem with your sites. The actual response time typically doesn’t surpass 15 to 20 minutes, which goes to say that you can just forget about waiting for hours on end to get a problem resolved or even worse – waiting one whole day only to get an answer that more information is necessary while nothing is sorted out. We’ll give you assistance in a jiffy merely because we realize precisely how precious time can be in the dynamic Internet sphere. The sixty-minute reply guarantee is valid for any billing or technical question that you might have related to our Linux website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our astoundingly fast support service. You will obtain an answer to any ticket opened from the web hosting Control Panel or e-mail sent to our tech and customer support staff within the hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. Often, it takes substantially less time to investigate and troubleshoot a problem. We will give you more info in case the solution involves something that needs to be done on your end. If you touch base with us during public holidays or weekends, the response time will be exactly the same and considering the fact that our support team is available to you night and day, you will receive timely assistance for any billing, technical or general issue regardless of what time it is.