If you've ever had a website hosting account before or you have dealt with any other kind of online service, you probably know from your personal experience that for many things it's better to speak with a live person over the phone rather than exchange support tickets or emails. In order to find out more about a service before you purchase it or if something small-scale needs to be done, for instance, it'll be easier and quicker to get it done real-time. When you're given the option to seek the advice of representatives by phone, it is also very likely that you are working with a real hosting provider, not a reseller. The level of support that you'll get on the phone varies between different suppliers - from common issues to experienced technical support. Usually most of the providers supply pre-sales assistance and 1st level phone support, while more complicated tech matters are resolved through email and tickets.

Phone Support in Website Hosting

As we have live telephone support 14 hrs every day, you have the option to contact us and talk to one of our customer support representatives to get more info about the Linux website hosting packages that we offer and ensure that our servers match the system requirements for your websites before buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already a customer, you can call about general and billing matters, and about some technical ones. If the situation is strictly technical or it can take more time to investigate, you will have to go through our ticketing system, which will allow both you and our tech support crew to monitor the details supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature live phone support for 14 hours a day. In case you're not sure which plan will be suitable for your websites, you would like to learn more about a plan's specifications or you'd like to have any other type of information about our solutions, you are able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you're able to get in touch with us about sales and general matters, although we are usually able to assist with a variety of technical issues as well. For strictly tech difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option when the issue requires additional time to be solved or it needs to be escalated to our system administrators.