Phone Support in Website Hosting
As we have live telephone support 14 hrs every day, you have the option to contact us and talk to one of our customer support representatives to get more info about the Linux website hosting packages that we offer and ensure that our servers match the system requirements for your websites before buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you will be able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already a customer, you can call about general and billing matters, and about some technical ones. If the situation is strictly technical or it can take more time to investigate, you will have to go through our ticketing system, which will allow both you and our tech support crew to monitor the details supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we offer feature live phone support for 14 hours a day. In case you're not sure which plan will be suitable for your websites, you would like to learn more about a plan's specifications or you'd like to have any other type of information about our solutions, you are able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you're able to get in touch with us about sales and general matters, although we are usually able to assist with a variety of technical issues as well. For strictly tech difficulties you will need to take advantage of our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option when the issue requires additional time to be solved or it needs to be escalated to our system administrators.