Being able to contact your website hosting supplier when you have any sort of questions or experience any troubles is really important and how fast they will respond and react is usually crucial, especially if your site is business-oriented, as longer downtime can often mean losing potential clients. The support options are also one way to identify genuine suppliers from resellers. The latter usually respond just to e-mail messages or support tickets and you may have to wait for a day or more in order to get a reply. In case the issue involves a few responses, you'll end up losing days in order to have a basic problem fixed. With an authentic and trustworthy web hosting supplier, you should be able to connect with the support at any moment and get a quick response whatever the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

Our Linux website hosting packages feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our web hosting solutions well before you make an order or you are a current client and you have a question or some problem, you are able to contact us anytime, including holidays and weekends. We have a number of channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any issues that require additional time to research and handle. In contrast to many other web hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, which means that whatever your problem is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you will be able to benefit from our 24/7 support services even on public holidays. Your web sites will be available all the time and so will we. With many different communication options, you're able to choose the best way to contact us and inquire about our services if you do not have an account yet, or ask for assistance in case you're already one of our customers. You'll be able to call us, start a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with 1-hour response time guarantee, though it hardly ever takes over 20 min to receive assistance no matter the complexity of the trouble. Using our customer and tech support services, we are there for you every time you need us, not a few days later.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions about the pre-installed software your server is equipped with. If you haven't acquired your virtual private server package yet, you're able to find out a lot more about our services by giving us a phone call or by employing our live chat service. For more tech problems, you can send an email or open a support ticket via your billing Control Panel and you will get assistance within no more than 1 hour regardless of the time of the day, even on holidays and weekends. The actual reply time normally does not extend past 30 minutes. In case you need assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our administrators will help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Web Hosting

If you aquire a dedicated server from our company, you're able to get in touch with us anytime using different channels and the maximum time that you'll have to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we will support you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you are able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you'd like to know more about our solutions before you order, you may also take advantage of our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. When you'd like to have support for third-party software that you cannot deploy or run effectively, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.