Customer Support Channels
A 60–Minute Response Time Guarantee
We offer a sixty–minute response time guarantee for any support ticket or email that you submit to the client service team. We’ll speedily respond to all common enquiries and forward the case to our server administrators if further assistance is needed. If you take advantage of our Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon beforehand.
A Topflight Customer Support Service
We’ll be at your disposal 24x7 to respond to any queries that you may have with regard to our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help handling server administration tasks, you can examine our Admin Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
A User–Friendly Help Area
Our Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of instructional articles in addition video versions that show all the actions that you can carry out in a very illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each Hosting Control Panel section.