Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Warranty

  • Each ticket that you send to our technical assistance crew will be handled in approximately one hour. All common queries are going to be solved as quickly as possible. Nevertheless, if the service question you have submitted requires the aid of a skilled administrator, we are going to forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Expert Customer Help Service

  • We offer round the clock client assistance by using a ultra–fast ticket system incorporated into your Control Panel. You’re able to email us at any time about any of the apps that come pre–installed on your virtual server, which include the selected OS, the server admin panel and our custom made Hosting Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • An exhaustive and consistently updated articles base is included in our in–house built Hosting Control Panel. It offers you quick tips about how to carry out all the main site control tasks. The Help section includes comprehensive how to tutorials and step–by–step video training. You can reach the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.